Billing & Customer Care Specialist

Veolia North America, LLC; Barnstable (MA); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) plan

Tuition reimbursement

Volunteer time off

Job summary

Veolia North America, LLC is seeking a motivated Customer Service/Billing Assistant to handle calls and emails, post payments, and manage basic account activities. You will set up new accounts, process service requests, and support reporting and regulatory tasks in a busy office environment.

The role requires attention to detail, proficiency in MS Word/Excel, and the ability to work in a team with occasional shifts. A high school diploma and at least one year of related experience are required.

Qualifications

• High School Diploma or GED is required.
• At least 1 year of related experience with basic knowledge of departmental function and terminology.

Responsibilities

• Answer calls and emails regarding service and maintenance.
• Process payments and post to customer accounts.
• Prepare correction forms for meter readings and billing errors.
• Set up new customer accounts and handle refunds/transfers.
• Enter service-related work orders and update regulatory reports.
• Maintain organized files and assist field crews with client data.
• Prepare periodic reports for follow-up and communications.

Skills

Customer service

MS Excel

MS Word

Typing 50 wpm

English literacy

Education

High School Diploma

Tools

Billing software

Job description

Veolia North America, LLC is seeking a motivated Customer Service/Billing Assistant to handle calls and emails, post payments, and manage basic account activities. You will set up new accounts, process service requests, and support reporting and regulatory tasks in a busy office environment.

The role requires attention to detail, proficiency in MS Word/Excel, and the ability to work in a team with occasional shifts. A high school diploma and at least one year of related experience are required.