Customer Experience & Order Orchestration Specialist

Veolia | North America; King of Prussia (PA); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Tuition reimbursement

Paid volunteering

Participation in 401(k) plan

Job summary

Veolia North America is seeking a Customer Experience Specialist to serve as the liaison between customers, CXAM, operations, and billing. You will ensure order accuracy, manage progression, and support invoicing while driving improvements and maintaining strong cross-functional collaboration.

You will handle orders from creation to completion, coordinate with transportation, and report on key metrics. A bachelor’s degree and strong CRM/MS Office proficiency are required, with travel up to 10%.

Qualifications

• Bachelor’s degree or equivalent experience in a related field.
• 2+ years in customer service or order management preferred; 5+ years with a high school diploma.
• Strong communication, analytical, and organizational skills.
• Proficiency in CRM and Microsoft Office Suite.
• Willingness to travel up to 10%.

Responsibilities

• Order creation with complete requirements, pricing, and active profiles.
• Schedule orders with operations and coordinate transportation needs.
• Follow order progression and assist with pushing orders to completion.
• Finalize orders before invoicing and ensure accurate service details.
• Engage with internal teams to manage order metrics and status.
• Serve as liaison between customer, CXAM, operations, and billing.
• Escalate issues and drive opportunities for improvement.
• Track metrics and participate in cross-functional meetings.
• Mentor team members and contribute to team growth.

Skills

Customer service

Order management

CRM proficiency

Travel willingness

Education

Bachelor’s degree in business, Environmental Sciences, Marketing, or related field

Tools

ERP/order processing systems (CORE, Preview, SPAK, Steriwise)

Job description

Veolia North America is seeking a Customer Experience Specialist to serve as the liaison between customers, CXAM, operations, and billing. You will ensure order accuracy, manage progression, and support invoicing while driving improvements and maintaining strong cross-functional collaboration.

You will handle orders from creation to completion, coordinate with transportation, and report on key metrics. A bachelor’s degree and strong CRM/MS Office proficiency are required, with travel up to 10%.