Customer Service & Billing Specialist

Veolia; Hyannis (MA); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Paid time off

Health insurance

401(k) plan

Job summary

Veolia in North America is seeking a courteous Customer Service/Administrative Associate to support billing and service requests in a busy office environment. You will answer calls, process payments, set up new accounts, and prepare routine reports to support operations.

Ideal candidates have a high school diploma and at least one year of related experience, with strong MS Word/Excel skills, attention to detail, and the ability to handle confidential information in a clear, professional manner.

Qualifications

• High School Diploma or GED required.
• At least one year of related experience with basic knowledge of department function and terminology.

Responsibilities

• Answers calls and emails regarding service, operation or billing. Processes customer inquiries and forwards to proper department.
• Receives payments and posts to customer accounts.
• Processes service start/stop requests and enters work orders.
• Maintains files and assists in generating reports.

Skills

Customer service

Telephone handling

Data entry

MS Word

MS Excel

Education

High School Diploma/GED

Tools

Billing systems

CRM systems

Job description

Veolia in North America is seeking a courteous Customer Service/Administrative Associate to support billing and service requests in a busy office environment. You will answer calls, process payments, set up new accounts, and prepare routine reports to support operations.

Ideal candidates have a high school diploma and at least one year of related experience, with strong MS Word/Excel skills, attention to detail, and the ability to handle confidential information in a clear, professional manner.