Customer Experience Lead (Key Holder) — Retail

EVERYTHING BUT WATER; Charleston (SC); On-site; USD 33,000 - 42,000; Full time

Benefits offered by this job

401(k) participation

Merchandise discounts

Additional benefits

Job summary

Everything But Water on King Street in Charleston is seeking a Key Holder who partners with Store Management to deliver exceptional customer service and uphold brand standards. You will work with the team to meet sales goals, ensure proper coverage, and model the company’s selling approach.

You will supervise Sales Associates at times, maintain neat presentation, and help create a customer centric environment through knowledge of products and the store’s procedures.

Qualifications

• 2-4 years of experience in retail sales.
• 1 year of supervisory experience.
• Availability must include nights, weekends, and holidays.
• Effective customer engagement skills.
• High level interpersonal and communication skills.
• Physical requirements include ability to stand and walk for an eight-hour shift; climb a ladder; lift a minimum of 10 pounds.
• Must be 18 years of age or older.
• Must be fluent in English (speak, read, write).

Responsibilities

• Works closely with Store Manager and Assistant Store Manager to support business needs, adequate shift coverage and at times supervise Sales Associates.
• Consistently deliver exceptional customer service by demonstrating the Company’s selling model in a confident and knowledgeable manner.
• Maintain brand standards around cleanliness, organization, and visual presentation standards.
• Demonstrate an understanding of sales goals and align behaviors accordingly.

Skills

Retail sales experience

Supervisory experience

Availability nights weekends holidays

Customer engagement skills

Interpersonal communication skills

Physical ability

Age 18+

English fluency (speak read write)

Job description

Everything But Water on King Street in Charleston is seeking a Key Holder who partners with Store Management to deliver exceptional customer service and uphold brand standards. You will work with the team to meet sales goals, ensure proper coverage, and model the company’s selling approach.

You will supervise Sales Associates at times, maintain neat presentation, and help create a customer centric environment through knowledge of products and the store’s procedures.