Retail Key Holder & Customer Service Lead

EVERYTHING BUT WATER; Santa Barbara (CA); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

401(k) participation

Merchandise discounts

Additional benefits

Job summary

Everything But Water at Coast Village Square, Santa Barbara, is looking for a Key Holder who will work with Store Manager to deliver outstanding customer service and uphold brand standards. The role focuses on supporting associates and ensuring a welcoming shopping environment.

The position requires 2–4 years in retail, 1 year in supervision, and availability for nights, weekends, and holidays. Fluency in English is essential, along with the ability to stand, lift, and climb as needed.

Qualifications

• 2–4 years of experience in retail sales.
• 1 year of supervisory experience.
• Availability must include nights, weekends, and holidays.
• Effective customer engagement skills.
• High level interpersonal and communication skills.
• Must be 18 years of age or older.
• Must be fluent in English ( speak, read, write ).

Responsibilities

• Works closely with Store Manager and Assistant Store Manager to support business needs, adequate shift coverage and at times supervise Sales Associates.
• Consistently deliver exceptional customer service by demonstrating the Company’s selling model in a confident and knowledgeable manner.
• Maintain brand standards around cleanliness, organization, and visual presentation standards.
• Demonstrate an understanding of sales goals and align behaviors accordingly.

Skills

Customer service

Supervisory experience

Retail sales

English fluency

Interpersonal skills

Job description

Everything But Water at Coast Village Square, Santa Barbara, is looking for a Key Holder who will work with Store Manager to deliver outstanding customer service and uphold brand standards. The role focuses on supporting associates and ensuring a welcoming shopping environment.

The position requires 2–4 years in retail, 1 year in supervision, and availability for nights, weekends, and holidays. Fluency in English is essential, along with the ability to stand, lift, and climb as needed.