Customer Experience Lead (Key Holder) - Flexible Hours & PTO

URBN Urban Outfitters, Inc.; Alexandria (VA); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off (PTO)

Employee discounts

Retirement savings

Job summary

URBN Urban Outfitters, Inc. is seeking a Key Holder at our Alexandria, VA location. You will support the store leadership in delivering a customer-centric experience, drive sales, and manage daily store operations while mentoring the associate team.

The role emphasizes leadership, training new hires, and maintaining omni-channel services to ensure a seamless shopping experience for customers.

Qualifications

• Brand affinity for Anthropologie (Anthro) and URBN culture.
• Proven leadership experience in a retail setting.
• Team player with collaborative mindset and strong communication.
• Willingness to work nights, weekends and holidays.
• Desire to learn and grow within the organization.

Responsibilities

• Collaborate with the leadership team to drive sales and store metrics using KPIs.
• Support omnichannel shopping experiences and seamless service delivery.
• Assist in opening/closing procedures and maintaining store standards.

Skills

Brand affinity

Leadership experience

Team player

Flexible hours

Growth mindset

Job description

URBN Urban Outfitters, Inc. is seeking a Key Holder at our Alexandria, VA location. You will support the store leadership in delivering a customer-centric experience, drive sales, and manage daily store operations while mentoring the associate team.

The role emphasizes leadership, training new hires, and maintaining omni-channel services to ensure a seamless shopping experience for customers.