Customer Experience Lead (Key Holder)

Designer Brands; Paramus (NJ); On-site; USD 36,000 - 49,000; Full time

Job summary

Designer Brands in Paramus, NJ is seeking a retail team member to support store leadership in delivering exceptional customer experiences and sales results. You will assist with daily store operations, inventory tasks, and omni-channel activities, while upholding brand standards.

The role requires strong communication, reliability, and the ability to work nights, weekends, and holidays. A high school diploma and 2 years of experience are preferred.

Qualifications

• High school diploma or equivalent required.
• Minimum 2 years of workforce experience.
• Strong customer service and communication skills.

Responsibilities

• Support store management to drive sales and KPI achievement.
• Maintain store standards and provide a positive customer experience.
• Assist with daily open/close tasks including cleaning and maintenance.
• Participate in omni-channel activities and inventory processes.

Skills

Customer service

Team collaboration

Verbal & written communication

Time management

Availability nights/weekends/holidays

Technology proficiency (POS, iPhone)

Mobility (standing/walking)

Lifting up to 50 lbs

Stoop/kneel/crouch

Education

High school diploma or equivalent

Tools

POS system

Job description

Designer Brands in Paramus, NJ is seeking a retail team member to support store leadership in delivering exceptional customer experiences and sales results. You will assist with daily store operations, inventory tasks, and omni-channel activities, while upholding brand standards.

The role requires strong communication, reliability, and the ability to work nights, weekends, and holidays. A high school diploma and 2 years of experience are preferred.