Customer Experience Lead | Front End & Training

The TJX Companies, Inc.; Warsaw (IN); On-site; USD 41,548,000 - 43,036,000; Full time

Benefits offered by this job

Associate discount

401(k) match

Medical/dental/vision insurance

Life insurance

Paid holidays/vacation/sick

Job summary

The TJ Maxx store in Warsaw, IN is seeking a customer-focused leader to oversee front-end operations and promote exceptional service. You will mentor Associates, manage POS coverage, and ensure adherence to policies while upholding a safe, welcoming store environment.

Ideal candidates will have retail experience with some leadership responsibilities, strong communication skills, and the ability to multitask in a fast-paced environment. Flexible schedule including nights and weekends is required.

Qualifications

• 1 year retail and 6 months of leadership experience.
• Strong communication and organizational skills with attention to detail.
• Capable of multi-tasking.
• Flexible schedule including nights and weekends.
• Able to train others.
• Strong merchandising techniques.

Responsibilities

• Creates a positive customer experience and leads by example with courteous service.
• Trains and mentors Associates on front-end principles and loyalty programs.
• Assigns registers, coordinates breaks, and supports POS coverage.
• Addresses customer concerns promptly and ensures a positive experience.
• Promotes safety, adheres to labor laws and store policies.
• Supports management on training needs and store initiatives.

Skills

Communication

Organizational skills

Multi-tasking

Team player

Train others

Merchandising

Job description

The TJ Maxx store in Warsaw, IN is seeking a customer-focused leader to oversee front-end operations and promote exceptional service. You will mentor Associates, manage POS coverage, and ensure adherence to policies while upholding a safe, welcoming store environment.

Ideal candidates will have retail experience with some leadership responsibilities, strong communication skills, and the ability to multitask in a fast-paced environment. Flexible schedule including nights and weekends is required.