Customer Experience Lead & Front‑End Coach

The TJX Companies, Inc.; Oklahoma City (OK); On-site; USD 17,908 - 18,597; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Paid parental leave

Health insurance options

Job summary

A leading retail company is seeking a team leader in Oklahoma City to oversee store Associates and ensure excellent customer service. Responsibilities include training staff, addressing customer concerns, and executing loyalty programs. Ideal candidates will have at least one year of retail and six months of leadership experience, along with strong communication and organizational skills. The position offers a flexible schedule, must be able to work nights and weekends, and provides competitive hourly wages.

Qualifications

• 1 year of retail experience is required.
• 6 months of leadership experience is required.
• Must be able to work flexible hours, including nights and weekends.

Responsibilities

• Oversees a team of Associates to ensure excellent customer service.
• Trains and mentors Associates on customer service principles.
• Addresses customer concerns promptly to maintain satisfaction.
• Promotes loyalty programs and ensures adherence to company policies.

Skills

Strong communication skills

Organizational skills

Retail experience

Leadership experience

Multi-tasking

Job description

A leading retail company is seeking a team leader in Oklahoma City to oversee store Associates and ensure excellent customer service. Responsibilities include training staff, addressing customer concerns, and executing loyalty programs. Ideal candidates will have at least one year of retail and six months of leadership experience, along with strong communication and organizational skills. The position offers a flexible schedule, must be able to work nights and weekends, and provides competitive hourly wages.