Customer Experience Lead — Front End & Training

National Black MBA Association; Jeffersonville (OH); On-site; USD 18,000 - 19,000; Full time

Benefits offered by this job

Associate discount

401(k)

Health insurance

Job summary

TJX Companies, a Fortune 100 leader in off-price retail, is seeking a Front End Leader in Jeffersonville, OH. You will supervise associates, deliver outstanding customer service, and promote loyalty programs while maintaining a clean, organized store.

You will train and mentor associates, schedule shifts, and coordinate POS coverage, ensuring adherence to labor laws and company policies. This role requires flexibility, a team-oriented mindset, and strong communication skills.

Qualifications

• Leads front-of-store team to deliver excellent customer service.
• Promotes loyalty programs and store policies.
• Trains and mentors Associates on front-end operations.

Responsibilities

• Oversee front-of-store operations and customer interactions.
• Coordinate POS coverage and breaks for Associates.
• Ensure adherence to labor laws and company policies.
• Maintain a clean, organized store and promote safety.

Skills

Leadership

Customer service

Merchandising

Communication

Team training

Tools

POS system

Job description

TJX Companies, a Fortune 100 leader in off-price retail, is seeking a Front End Leader in Jeffersonville, OH. You will supervise associates, deliver outstanding customer service, and promote loyalty programs while maintaining a clean, organized store.

You will train and mentor associates, schedule shifts, and coordinate POS coverage, ensuring adherence to labor laws and company policies. This role requires flexibility, a team-oriented mindset, and strong communication skills.