Front-End Experience Lead — Training & Loyalty Programs

The TJX Companies, Inc.; Owensboro (KY); On-site; USD 19,000 - 20,000; Full time

Benefits offered by this job

Associate discount

401(k)

Paid holidays

Health/dental/vision

Job summary

The TJX Companies, Inc. operates TJ Maxx in Owensboro, KY, seeking a front-end leader to ensure an excellent customer experience and smooth store operations. You will oversee Associates, coordinate POS coverage, and promote loyalty programs while modeling outstanding service.

Ideal candidates bring retail leadership experience, merchandising knowledge, and strong communication skills to support a busy off-price retail environment. Training and growth opportunities are provided.

Qualifications

• Strong understanding of merchandising techniques.
• Capable of multi-tasking.
• Strong communication and organizational skills with attention to detail.
• Team player, working effectively with peers and supervisors.
• Able to train others.
• Available to work flexible schedule, including nights and weekends.

Responsibilities

• Creates a positive internal and external customer experience.
• Promotes a culture of honesty and integrity; maintains confidentiality.
• Takes an active role in training and mentoring Associates on front end principles.
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs.
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates.
• Addresses customer concerns and issues promptly, ensuring a positive customer experience.
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed.
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates.
• Provides and accepts recognition and constructive feedback.
• Partners with Management on Associate training needs to increase effectiveness.
• Ensures adherence to all labor laws, policies, and procedures.
• Promotes credit and loyalty programs.
• Supports and participates in store shrink reduction goals and programs.
• Promotes safety awareness and maintains a safe environment.

Skills

Merchandising techniques

Multitasking

Communication

Team player

Train others

Flexible schedule

Job description

The TJX Companies, Inc. operates TJ Maxx in Owensboro, KY, seeking a front-end leader to ensure an excellent customer experience and smooth store operations. You will oversee Associates, coordinate POS coverage, and promote loyalty programs while modeling outstanding service.

Ideal candidates bring retail leadership experience, merchandising knowledge, and strong communication skills to support a busy off-price retail environment. Training and growth opportunities are provided.