Customer Experience Lead: Front-End & Team Coach

Five Below Inc; Sparks (NV); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health coverage

Job summary

Five Below is seeking an experienced Store Manager in Sparks, NV to lead the crew and drive exceptional customer service. You will train staff, supervise operations, and partner with the store manager to recruit, coach, and develop team members while maintaining brand standards.

The role requires at least 2 years of management experience, strong communication skills, and the ability to work a flexible schedule including weekends.

Qualifications

• Minimum 2 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking and problem solving.
• Ability to maintain composure under pressure.

Responsibilities

• Ensures crew delivers WOW customer service with personal contact.
• Trains crew on BEST customer service experience and fast, friendly checkout.
• Leads store to achieve customer service score goals with District Manager guidance.
• Oversees front-end operations and merchandising to brand standards.
• Safely maintains front-end equipment and trains associates accordingly.
• Manages opening/closing procedures and keeps store clean and ready for customers.
• Performs store manager duties in the absence of the store manager.

Skills

Management experience

Communication skills

Multitasking

Creative thinking

Composure under pressure

Education

High school diploma

College experience preferred

Job description

Five Below is seeking an experienced Store Manager in Sparks, NV to lead the crew and drive exceptional customer service. You will train staff, supervise operations, and partner with the store manager to recruit, coach, and develop team members while maintaining brand standards.

The role requires at least 2 years of management experience, strong communication skills, and the ability to work a flexible schedule including weekends.