Customer Experience Lead – Front End & Loyalty Programs

The TJX Companies, Inc.; Arlington (VA); On-site; USD 20,664 - 23,419; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Health benefits

Paid time off

Job summary

TJ Maxx in Arlington, VA is seeking a Front End Leader to oversee the front‑of‑store team, ensuring prompt, courteous service and promoting loyalty programs. You will train Associates, maintain a clean, organized store, and model outstanding customer service.

Requirements include 1 year of retail experience with 6 months of leadership exposure, strong merchandising knowledge, and excellent communication and teamwork skills to thrive in a fast-paced environment.

Qualifications

• 1 year retail and 6 months of leadership experience
• Strong understanding of merchandising techniques
• Capable of multi-tasking
• Strong communication and organizational skills with attention to detail
• Able to respond appropriately to changes in direction or unexpected situations
• Team player, working effectively with peers and supervisors
• Able to train others

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Merchandising techniques

Multi-tasking

Communication

Attention to detail

Flexibility

Teamwork

Training others

Leadership

Job description

TJ Maxx in Arlington, VA is seeking a Front End Leader to oversee the front‑of‑store team, ensuring prompt, courteous service and promoting loyalty programs. You will train Associates, maintain a clean, organized store, and model outstanding customer service.

Requirements include 1 year of retail experience with 6 months of leadership exposure, strong merchandising knowledge, and excellent communication and teamwork skills to thrive in a fast-paced environment.