Customer Experience Lead (Front End & CSR)

NetCost Market; Town of Florida (NY); On-site; USD 19,000 - 25,000; Full time

Job summary

NetCost Market in Hollywood, FL is seeking a Customer Service Representative to greet customers, answer questions, and direct them to products and promotions. You will train in-store staff on how to assist customers and maintain a positive attitude while handling inquiries.

Responsibilities include resolving issues, preparing service reports, coordinating with store colleagues, and helping customers find items. Bilingual Russian is a plus; high school diploma required.

Qualifications

• Proven customer support experience (3-5 years).
• Ability to train and monitor employees on customer service policies and standards.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills.
• Strong phone contact handling skills and active listening.
• Familiar with CRM systems and practices.
• Ability to multitask, prioritize and manage time effectively.
• High school diploma or equivalent; college degree preferred.

Responsibilities

• Welcomes and attracts potential customers by answering product and service questions.
• Greet customers, provide directions and information regarding inquiries and promotions.
• Train and monitor in-store employees on customer interaction standards.
• Resolve service problems by clarifying the complaint and determining the best solution.
• Prepare service reports by collecting and analyzing customer feedback.
• Coordinate with store employees to ensure customer satisfaction and information flow.

Skills

Bilingual Russian

Customer service

Communication skills

Training staff

Education

High school diploma

Tools

CRM software

Job description

NetCost Market in Hollywood, FL is seeking a Customer Service Representative to greet customers, answer questions, and direct them to products and promotions. You will train in-store staff on how to assist customers and maintain a positive attitude while handling inquiries.

Responsibilities include resolving issues, preparing service reports, coordinating with store colleagues, and helping customers find items. Bilingual Russian is a plus; high school diploma required.