Customer Service Lead: Front-End Coach & Team Mentor

Vallarta Supermarkets; Duarte (CA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Life and AD&D insurance

401(k) Retirement Plan

Paid vacation

Access to legal services

Premium pay for holidays

Savings marketplace & credit union

Recognition programs

Job summary

Vallarta Supermarkets in Duarte, CA is seeking a Customer Service Lead to oversee front-end operations, cashiers, and SCO attendants, ensuring exceptional service and daily smooth operations. This frontline leadership role involves coaching, training, and resolving customer concerns while upholding Vallarta’s standards.

The ideal candidate will have frontline retail experience, strong leadership and communication skills, and the ability to work flexible hours in a fast-paced environment.

Qualifications

• Front-end leadership and customer service experience preferred.
• Ability to supervise cashiers, SCO attendants, and janitorial staff.
• Capable of coaching, training, and resolving customer concerns in a fast-paced environment.

Responsibilities

• Oversee front-end operations and SCO lanes to ensure smooth daily operations.
• Supervise cashiers, courtesy clerks, SCO attendants, and janitorial staff.
• Mentor team members on customer engagement, service recovery, and promotions.

Skills

Customer service

Leadership

Training

Communication

Cashier experience

Education

High School Diploma or GED

Tools

Microsoft Word

Excel

Outlook

Job description

Vallarta Supermarkets in Duarte, CA is seeking a Customer Service Lead to oversee front-end operations, cashiers, and SCO attendants, ensuring exceptional service and daily smooth operations. This frontline leadership role involves coaching, training, and resolving customer concerns while upholding Vallarta’s standards.

The ideal candidate will have frontline retail experience, strong leadership and communication skills, and the ability to work flexible hours in a fast-paced environment.