Customer service representative

NetCost Market; Florida; On-site; USD 19,000 - 25,000; Full time

Job summary

NetCost Market in Hollywood, FL seeks a Customer Service Representative to greet customers, answer product questions, and support inquiries with a friendly, professional approach.

The role requires knowledge of store layout and promotions, ability to guide customers to departments, and the capacity to train in-store staff on service standards. Bilingual Russian preferred, with opportunities to grow within a positive team environment.

Qualifications

• 3–5 years proven customer support experience.
• Ability to train and monitor employees on customer service policies and standards
• Customer orientation and ability to adapt to different types of characters

Responsibilities

• Welcomes and assists customers by answering questions about products and services.
• Greet customers, provide directions, and inform about promotions and catalog items.
• Maintain knowledge of store layout and product assortment to guide customers.
• Resolve complaints by clarifying the issue, identifying causes, and selecting solutions."
• Prepare service reports by collecting and analyzing customer feedback.

Skills

Customer service

Communication

Active listening

CRM systems

Multitasking

Education

High school diploma or equivalent

College degree preferred

Tools

CRM systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

FEM/CSR/E-Comm Hollywood, FL, US

Salary Range: $14.00 To $18.00 Hourly

Customer Service Representative

Company Overview:

At NetCost Market, we strive to meet the highest standards. Fresh produce, value for money, and a uniquely positive shopping experience are the foundations on which we operate, bringing the complete shopping experience to the community.

Job Duties and Responsibilities:

The Customer Service Representative welcomes and attracts potential customers by answering product and service questions, suggesting information about other products and services. The Customer Service Representative greets customers, provides directions and information regarding processing customer inquiries, directing them to the isle that they need and assisting with any product questions. The position entails knowledge of the store layout, isles, departments, all products assortment to be able to direct and offer to our customers. Greet all customers pleasantly and with courtesy, provide visitors with all directions and provide all information regarding promotions and provide with catalog if required.

• Trains and monitors in-store employees on the appropriate interaction with customers.
• Ensures customer satisfaction and provides professional customer support.
• Responds promptly to customer inquiries regarding service in the store.
• Maintains a positive, empathetic, and professional attitude toward customers at all times.
• Resolves service problems by clarifying the customer’s complaint, determines the cause of the problem, selects the best solution to solve the problem within the necessary time limits, and follows up to ensure resolution.
• Prepares service reports by collecting and analyzing customer feedback.
• Recommends potential services to management by collecting customer information and analyzing customer needs.
• Keeps records of customer interactions, comments, and complaints.
• Communicates and coordinates with store employees as necessary.
• Provides feedback on the efficiency of the customer service process to upper-management.
• Follows communication procedures, guidelines, and policies.
• Provide optimal level of customer services and maintain professionalism to resolve all customer issues and provide all information on products, service plans and promotions.
• Acknowledging and resolving customer complaints.
• Encourage customers to explore and try out new products.
• Knowing our products inside and out so that you can answer questions.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Attend and participate in department staff meetings
• Managing a team of cash register employees along with Front End Managers.
• Analyze customer requirement and assist customer to appropriate department and ensure availability of all resources.
• Ensure customer satisfaction and provide professional customer support.
• Perform other duties as assigned by the Store Manager.

Preferred Qualifications:

• Bilingual Russian strongly preferred
• Proven customer support experience (3-5 years)
• Ability to train and monitor employees on customer service policies and standards
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Strong phone contact handling skills and active listening
• Familiar with CRM systems and practices
• Ability to multitask, prioritize and manage time effectively
• High school diploma or equivalent; college degree preferred