Bilingual Customer Experience Lead

NetCost Market; Florida; On-site; USD 19,000 - 25,000; Full time

Job summary

NetCost Market in Hollywood, FL seeks a Customer Service Representative to greet customers, answer product questions, and support inquiries with a friendly, professional approach.

The role requires knowledge of store layout and promotions, ability to guide customers to departments, and the capacity to train in-store staff on service standards. Bilingual Russian preferred, with opportunities to grow within a positive team environment.

Qualifications

• 3–5 years proven customer support experience.
• Ability to train and monitor employees on customer service policies and standards
• Customer orientation and ability to adapt to different types of characters

Responsibilities

• Welcomes and assists customers by answering questions about products and services.
• Greet customers, provide directions, and inform about promotions and catalog items.
• Maintain knowledge of store layout and product assortment to guide customers.
• Resolve complaints by clarifying the issue, identifying causes, and selecting solutions."
• Prepare service reports by collecting and analyzing customer feedback.

Skills

Customer service

Communication

Active listening

CRM systems

Multitasking

Education

High school diploma or equivalent

College degree preferred

Tools

CRM systems

Job description

NetCost Market in Hollywood, FL seeks a Customer Service Representative to greet customers, answer product questions, and support inquiries with a friendly, professional approach.

The role requires knowledge of store layout and promotions, ability to guide customers to departments, and the capacity to train in-store staff on service standards. Bilingual Russian preferred, with opportunities to grow within a positive team environment.