Customer Experience Lead - Front End & Courtesy Clerk

Kroger Family of Companies; Cypress (TX); On-site; USD 26,000 - 34,000; Full time

Job summary

Kroger Family of Companies in Cypress, TX is seeking a customer service-oriented associate to greet customers, assist them, and process transactions at the register. You will engage with shoppers, help locate products, and ensure a fast, friendly checkout experience.

Use the POS system to process payments, apply coupons and promotions, and follow all store policies. Maintain safety and cleanliness, assist with store needs, and contribute to a welcoming environment for every customer.

Qualifications

• Customer service experience
• Ability to handle stressful situations
• Effective communication skills
• Knowledge of basic math (counting, addition, subtraction)

Responsibilities

• Greet, engage, and assist customers.
• Process customer transactions quickly and accurately.
• Understand and operate POS system; handle tenders and coupons per policy.
• Adhere to cash handling limits and loss prevention.
• Follow policies for stamps, gift cards, and coupons.
• Stay current with ads and promotions.
• Adhere to food safety regulations.
• Report pricing discrepancies to Scan Coordinator.
• Create welcoming environment by answering product questions.

Skills

Customer service

Stress management

Communication

Math basics

Job description

Kroger Family of Companies in Cypress, TX is seeking a customer service-oriented associate to greet customers, assist them, and process transactions at the register. You will engage with shoppers, help locate products, and ensure a fast, friendly checkout experience.

Use the POS system to process payments, apply coupons and promotions, and follow all store policies. Maintain safety and cleanliness, assist with store needs, and contribute to a welcoming environment for every customer.