Customer Experience Lead & Front-End Coach

The TJX Companies, Inc.; Burlington (WA); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Associate discount

401(k) matching

Health/dental/vision insurance

Job summary

The TJ Maxx store in Burlington, WA is seeking a Store Lead to champion exceptional customer service and drive store operations. You will supervise front-end Associates, promote loyalty programs, and ensure a clean, organized shopping environment.

Ideal candidates bring at least 6 months of leadership experience and 1 year of retail experience, with strong merchandising, communication, and teamwork skills. Flexible schedule, including nights and weekends, is required.

Qualifications

• At least 6 months of leadership experience in retail.
• Strong merchandising and customer service skills.
• Ability to train and mentor associates.
• Flexible schedule including nights and weekends.

Responsibilities

• Creates a positive internal and external customer experience.
• Trains and coaches Associates on front end principles.
• Assigns registers, supports POS coverage, and coordinates breaks.
• Addresses customer concerns promptly and maintains a positive experience.
• Ensures adherence to labor laws, policies, and procedures.
• Promotes loyalty programs and drives store initiatives.
• Other duties as assigned.

Skills

Leadership

Merchandising techniques

Customer service

Communication skills

Tools

POS system

Job description

The TJ Maxx store in Burlington, WA is seeking a Store Lead to champion exceptional customer service and drive store operations. You will supervise front-end Associates, promote loyalty programs, and ensure a clean, organized shopping environment.

Ideal candidates bring at least 6 months of leadership experience and 1 year of retail experience, with strong merchandising, communication, and teamwork skills. Flexible schedule, including nights and weekends, is required.