Customer Experience Lead: Front Desk & Admin

Gregory Poole Equipment Company in; Beaufort (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Equal Opportunity Employer

Job summary

Gregory Poole Equipment Company is seeking a receptionist/administrative support role at the Garner facility. The position focuses on greeting customers, assisting with parts purchases, and supporting the Parts Manager with retail coordination.

The role requires two years of related business experience, strong customer service skills, and flexible hours to cover front desk needs. Equal Opportunity employer and active in branch operations.

Qualifications

• High school graduate, preferably a two-year degree.
• Two years related business work experience with exposure in accounting and retail merchandising.
• Professional attitude and appearance to greet customers daily.
• Flexibility in work hours to fill in at the front desk as needed.

Responsibilities

• Answer calls promptly and courteously; route to appropriate personnel.
• Greet entering customers and vendors; direct or assist with needs.
• Assist customers at checkout for parts purchases.
• Coordinate with credit department on customer accounts; report cash receipts.
• Balance cash drawers and supervise cash handling tasks.
• Code and process vendor invoices and maintain related documents.
• Support branch functions, meetings, trainings and administrative duties.

Skills

Customer service

Front desk

Cash handling

Communication skills

Education

High school diploma

Associate degree preferred

Tools

Web-extender

Job description

Gregory Poole Equipment Company is seeking a receptionist/administrative support role at the Garner facility. The position focuses on greeting customers, assisting with parts purchases, and supporting the Parts Manager with retail coordination.

The role requires two years of related business experience, strong customer service skills, and flexible hours to cover front desk needs. Equal Opportunity employer and active in branch operations.