Customer Experience Lead | Flexible Hours & Growth

Burlington Stores, Inc.; Wheaton (IL); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Associate discount

Health insurance

401(k) plan

Paid time off

Paid holidays

Job summary

Burlington Stores, Inc. is seeking a Full-Time Customer Experience Lead in Wheaton, IL, to drive outstanding service and smooth front-end operations. You will supervise associates, coordinate checkout flow, and uphold our customer-first culture while maintaining organized sales floors.

The role requires leadership, strong communication, and a flexible schedule including nights, weekends, and holidays. Burlington offers competitive pay, employee discounts, and benefits to eligible associates.

Qualifications

• Strong customer service mindset and passion for helping others.
• Ability to lead, coach, and motivate associates in a fast-paced environment.
• Excellent communication and problem-solving skills.
• Ability to stay organized and adjust priorities quickly.
• Team-oriented with the ability to build positive working relationships.
• Attention to detail and commitment to operational accuracy.
• Flexibility to work nights, weekends, and holidays.

Responsibilities

• Lead by example to deliver excellent customer service across the store.
• Support and coordinate daily front-end operations, including checkout flow and line management.
• Direct associates during your shift, adjusting priorities to meet business needs.
• Ensure fast, friendly, and accurate transactions (sales, returns, exchanges).
• Help resolve customer concerns and escalations.
• Ensure workload tasks, recovery, and merchandising standards are completed.
• Perform opening and/or closing duties as assigned.
• Support proper scheduling of breaks and front-end coverage.
• Troubleshoot routine register or transaction issues to minimize disruptions.
• Partner with store leadership to identify and address service or execution opportunities.
• Assist with merchandise flow and maintain organization in stock and support areas.
• Reinforce company policies, safety standards, and operational procedures.

Skills

Customer service

Leadership

Communication

Problem solving

Organization

Teamwork

Attention to detail

Flexibility

Job description

Burlington Stores, Inc. is seeking a Full-Time Customer Experience Lead in Wheaton, IL, to drive outstanding service and smooth front-end operations. You will supervise associates, coordinate checkout flow, and uphold our customer-first culture while maintaining organized sales floors.

The role requires leadership, strong communication, and a flexible schedule including nights, weekends, and holidays. Burlington offers competitive pay, employee discounts, and benefits to eligible associates.