Customer Experience Lead - Flexible Hours + Discount

Burlington Stores, Inc.; Crystal Lake (IL); On-site; USD 20,000 - 32,000; Part time

Benefits offered by this job

Employee discount

Medical coverage

401(k) plan

Flexible hours

Job summary

Burlington Stores, Inc. is seeking a Customer Experience Lead in Crystal Lake, IL. You will lead front-end operations, guide associates during shifts, and ensure the sales floor is organized and ready to serve customers.

The role emphasizes hands-on leadership, customer-first mindset, and adherence to Burlington’s policies and safety standards. Part-time schedule with potential benefits for eligible associates.

Qualifications

• Customer service mindset and ability to coach and motivate associates.

Responsibilities

• Lead by example to deliver excellent customer service across the store.
• Support and coordinate daily front-end operations, including checkout flow and line management.
• Direct associates during your shift, adjusting priorities to meet business needs.
• Ensure fast, friendly, and accurate transactions (sales, returns, exchanges, etc.).
• Help resolve customer concerns and elevate issues when needed.

Job description

Burlington Stores, Inc. is seeking a Customer Experience Lead in Crystal Lake, IL. You will lead front-end operations, guide associates during shifts, and ensure the sales floor is organized and ready to serve customers.

The role emphasizes hands-on leadership, customer-first mindset, and adherence to Burlington’s policies and safety standards. Part-time schedule with potential benefits for eligible associates.