Customer Experience Lead - Flexible Hours & Discount

Burlington Stores, Inc.; Wichita (KS); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Associate discount

Medical coverage

401(k) plan

Paid time off

Job summary

Burlington Stores, Inc. is seeking a Full-Time Customer Experience Lead in Wichita to drive front-end operations and lead associates during shifts. You will model a customer-first culture while ensuring store standards and fast, friendly transactions.

Your role emphasizes coaching, problem solving, and teamwork, with opportunities for growth and an associate discount. The position includes night/weekend shifts and a competitive hourly wage.

Qualifications

• Customer service mindset and passion for helping customers.
• Ability to lead, coach, and motivate associates in a fast-paced environment.
• Strong communication and problem-solving skills.
• Organized with the ability to adjust priorities quickly.
• Team-oriented with positive working relationships.
• Attention to detail and operational accuracy.

Responsibilities

• Lead by example to deliver excellent customer service across the store.
• Support and coordinate daily front-end operations, including checkout flow and line management.
• Direct associates during your shift, adjusting priorities to meet business needs.
• Ensure fast, friendly, and accurate transactions (sales, returns, exchanges).
• Help resolve customer concerns and elevate issues when needed.
• Ensure workload tasks, recovery, and merchandising standards are completed.
• Perform opening and/or closing duties as assigned.
• Support proper scheduling of breaks and front-end coverage.
• Troubleshoot routine register or transaction issues to minimize service disruptions.
• Partner with store leadership to identify and address service or execution opportunities.
• Assist with merchandise flow and maintain organization in stock and support areas.
• Reinforce company policies, safety standards, and operational procedures.

Skills

Customer service mindset

Leadership ability

Communication skills

Problem solving

Organizational skills

Attention to detail

Flexibility with schedule

Job description

Burlington Stores, Inc. is seeking a Full-Time Customer Experience Lead in Wichita to drive front-end operations and lead associates during shifts. You will model a customer-first culture while ensuring store standards and fast, friendly transactions.

Your role emphasizes coaching, problem solving, and teamwork, with opportunities for growth and an associate discount. The position includes night/weekend shifts and a competitive hourly wage.