Customer Experience Lead — Flexible Hours & Associate Discount

Hunter Super Techs - TurnPoint; Spokane (WA); On-site; USD 44,158,000 - 59,742,000; Full time

Benefits offered by this job

Associate discount

Benefits package including medical

Flexible hours

Job summary

Burlington Stores, Inc. is seeking a Customer Experience Lead in Spokane, WA to drive a positive shopping experience and lead front-end operations. You will work closely with store leadership to keep the sales floor organized, stocked, and ready to serve customers.

This is a hands-on leadership role requiring strong communication and problem-solving skills. The position emphasizes coaching associates, managing checkout flow, and maintaining safety and merchandising standards, including

Qualifications

• 1+ years of retail experience preferred.

Responsibilities

• Lead by example to deliver excellent customer service across the store.
• Support and coordinate daily front-end operations, including checkout flow and line management.
• Direct associates during your shift, adjusting priorities to meet business needs.
• Ensure fast, friendly, and accurate transactions (sales, returns, exchanges, etc.).
• Help resolve customer concerns and upscale issues when needed.
• Ensure workload tasks, recovery, and merchandising standards are completed.
• Perform opening and/or closing duties as assigned.
• Support proper scheduling of breaks and front-end coverage.
• Troubleshoot routine register or transaction issues to minimize service disruptions.
• Partner with store leadership to identify and address service or execution opportunities.
• Assist with merchandise flow and maintain organization in stock and support areas.
• Reinforce company policies, safety standards, and operational procedures.

Skills

Customer service

Leadership

Communication

Problem-solving

Organization

Teamwork

Attention to detail

Job description

Burlington Stores, Inc. is seeking a Customer Experience Lead in Spokane, WA to drive a positive shopping experience and lead front-end operations. You will work closely with store leadership to keep the sales floor organized, stocked, and ready to serve customers.

This is a hands-on leadership role requiring strong communication and problem-solving skills. The position emphasizes coaching associates, managing checkout flow, and maintaining safety and merchandising standards, including