Customer Experience Lead — Flexible Hours & Associate Discount

Burlington Stores, Inc.; Crestview (FL); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Associate discount

Medical coverage

401(k) plan

Paid time off

Training and development opportunities

Job summary

Burlington Stores, Inc. in Crestview, FL is seeking a Full-Time Customer Experience Lead to drive a positive shopping experience and lead front-end operations. You will support associates during shifts, keep the sales floor stocked, and partner with store leadership to ensure smooth daily performance.

This hands-on role emphasizes coaching, scheduling, and problem-solving to maintain checkout efficiency, address customer concerns, and uphold Burlington's values and standards.

Qualifications

• 1+ years of retail experience preferred.
• Ability to lead and motivate associates in a fast-paced environment.
• Strong communication and problem-solving skills.
• Flexible schedule including nights, weekends, and holidays.

Responsibilities

• Lead by example to deliver excellent customer service across the store.
• Support and coordinate daily front-end operations, including checkout flow and line management.
• Direct associates during your shift, adjusting priorities to meet business needs.
• Ensure fast, friendly, and accurate transactions (sales, returns, exchanges, etc.).
• Help resolve customer concerns and elevate issues when needed.
• Ensure workload tasks, recovery, and merchandising standards are completed.
• Perform opening and/or closing duties as assigned.
• Support proper scheduling of breaks and front-end coverage.
• Troubleshoot routine register or transaction issues to minimize service disruptions.
• Partner with store leadership to identify and address service or execution opportunities.
• Assist with merchandise flow and maintain organization in stock and support areas.
• Reinforce company policies, safety standards, and operational procedures.

Job description

Burlington Stores, Inc. in Crestview, FL is seeking a Full-Time Customer Experience Lead to drive a positive shopping experience and lead front-end operations. You will support associates during shifts, keep the sales floor stocked, and partner with store leadership to ensure smooth daily performance.

This hands-on role emphasizes coaching, scheduling, and problem-solving to maintain checkout efficiency, address customer concerns, and uphold Burlington's values and standards.