Customer Experience Lead — Flexible Hours + Associate Discount

Burlington Stores; South Lakemont (PA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Associate discount

401(k) plan

Medical coverage

Paid time off

Paid holidays

Paid sick time

Job summary

Burlington Stores, Inc. is seeking a Full-Time Customer Experience Lead in a store setting in Pennsylvania. You will lead front-end operations, coach associates, and ensure smooth checkout and customer service excellence throughout shifts.

Candidates should bring strong communication, problem-solving, and teamwork skills, with flexibility for nights, weekends, and holidays. A competitive wage and associate benefits are offered.

Qualifications

• Strong customer service mindset and ability to help others.
• Ability to lead, coach, and motivate associates in a fast-paced environment.
• Strong communication and problem-solving skills.
• Team-oriented with ability to build positive working relationships.
• Attention to detail and commitment to operational accuracy.

Responsibilities

• Lead by example to deliver excellent customer service across the store.
• Support and coordinate daily front-end operations, including checkout flow and line management.
• Direct associates during shifts, adjusting priorities to meet business needs.
• Ensure fast, friendly, and accurate transactions (sales, returns, exchanges).
• Help resolve customer concerns and escalate issues when needed.
• Perform opening and/or closing duties and support front-end coverage.
• Troubleshoot routine register issues to minimize service disruptions.
• Assist with merchandise flow and maintain stock organization.

Skills

Customer service

Leadership

Communication

Problem-solving

Teamwork

Attention to detail

Job description

Burlington Stores, Inc. is seeking a Full-Time Customer Experience Lead in a store setting in Pennsylvania. You will lead front-end operations, coach associates, and ensure smooth checkout and customer service excellence throughout shifts.

Candidates should bring strong communication, problem-solving, and teamwork skills, with flexibility for nights, weekends, and holidays. A competitive wage and associate benefits are offered.