Customer Experience Lead — Flexible Hours & Associate Discount

Burlington Stores; Michigan; Ibrido; USD 18.000 - 26.000; Part-time

Vantaggi offerti da questo lavoro

Associate discount

Medical coverage

401(k) plan

Paid time off

Descrizione del lavoro

Burlington Stores in White Lake, MI is seeking a Customer Experience Lead to drive front-end operations, support associates during shifts, and keep the sales floor organized and ready to serve customers. This hands-on leadership role partners with store leadership to ensure smooth operations, coach and motivate staff, and deliver fast, friendly checkouts while upholding Burlington’s values.

The position requires a strong customer service mindset, adaptability in a fast-paced environment, and

Competenze

• Strong customer service mindset and a passion for helping others.
• Ability to lead, coach, and motivate associates in a fast-paced environment.
• Excellent communication and problem-solving skills.
• Able to stay organized and adjust priorities quickly.
• Team-oriented with the ability to build positive working relationships.
• Attention to detail and commitment to operational accuracy.
• Flexibility to work nights, weekends, and holidays.

Mansioni

• Lead by example to deliver excellent customer service across the store.
• Support and coordinate daily front-end operations, including checkout flow.
• Direct associates during shifts, adjusting priorities to meet business needs.
• Ensure fast, friendly, and accurate transactions (sales/returns/exchanges).
• Help resolve customer concerns and escalate when needed.
• Ensure workload tasks, recovery, and merchandising standards are completed.
• Perform opening and/or closing duties as assigned.
• Support proper scheduling of breaks and front-end coverage.
• Troubleshoot routine register issues to minimize service disruptions.
• Partner with store leadership to address service or execution opportunities.
• Assist with merchandise flow and maintain organization in stock areas.
• Reinforce company policies, safety standards, and procedures.

Conoscenze

Customer service mindset

Lead and coach

Communication skills

Problem solving

Organized and prioritization

Team orientation

Attention to detail

Flexible schedule

Descrizione del lavoro

Burlington Stores in White Lake, MI is seeking a Customer Experience Lead to drive front-end operations, support associates during shifts, and keep the sales floor organized and ready to serve customers. This hands-on leadership role partners with store leadership to ensure smooth operations, coach and motivate staff, and deliver fast, friendly checkouts while upholding Burlington’s values.

The position requires a strong customer service mindset, adaptability in a fast-paced environment, and