Customer Experience Lead – Flexible Hours & Associate Discount

Hunter Super Techs - TurnPoint; Cleveland (OH); On-site; USD 18,000 - 21,000; Full time

Benefits offered by this job

Associate discount

Medical coverage

401(k) plan

Job summary

Burlington Stores, Inc. is seeking a Full-Time Customer Experience Lead in Cleveland, OH.

You will lead front-end operations, guide associates, and ensure smooth checkout, returns, exchanges, and store merchandising while upholding Burlington’s values and customer-first mindset. The role requires coordinating shifts, maintaining service standards, and resolving customer concerns with a proactive, team-oriented approach.

Qualifications

• Proven customer service mindset and ability to help others.
• Ability to lead, coach, and motivate team members in a fast-paced setting.
• Strong communication and problem-solving abilities.
• Excellent organizational skills and attention to detail.

Responsibilities

• Lead by example to deliver excellent customer service across the store.
• Support and coordinate daily front-end operations, including checkout flow and line management.
• Direct associates during shifts and adjust priorities to meet business needs.
• Ensure fast, friendly, and accurate transactions (sales, returns, exchanges).
• Help resolve customer concerns and escalate issues when needed.
• Perform opening/closing duties and assist with front-end coverage.
• Troubleshoot register issues to minimize service disruptions.
• Partner with store leadership to address service or execution opportunities.
• Assist with merchandise flow and maintain organization in stock areas.

Skills

Customer service

Team leadership

Communication

Problem solving

Organization

Flexibility

Job description

Burlington Stores, Inc. is seeking a Full-Time Customer Experience Lead in Cleveland, OH.

You will lead front-end operations, guide associates, and ensure smooth checkout, returns, exchanges, and store merchandising while upholding Burlington’s values and customer-first mindset. The role requires coordinating shifts, maintaining service standards, and resolving customer concerns with a proactive, team-oriented approach.