Customer Experience Lead — Delivery & Support

Raymour & Flanigan Furniture and Mattresses; Avon (CT); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Health benefits

401k with company match

Profit sharing

Cross training

Annual breakfast with owners

Job summary

Raymour & Flanigan in Avon, CT is seeking a Customer Service Lead to bridge the gap between dream and reality by assisting customers with deliveries, payments, and inquiries.

You will lead a small team, provide genuine, friendly service, and support sales and operations to ensure a best-in-class shopping experience.

Flexibility for a retail schedule, including days, nights, weekends, holidays, and events is required.

Qualifications

• Provide genuine, friendly, professional service to customers.
• Communicate clearly in person and on the phone.
• Listen actively and multi-task in a fast-paced service environment.
• Liaise between senior leadership and team members.
• Resolve escalated customer issues proactively.
• Support sales and operations to exceed customer expectations.
• Maintain retail schedule flexibility including days, nights, weekends and holidays.

Responsibilities

• Bridge the gap between the dream and the reality by assisting customers with deliveries and payments.
• Support a small team to strengthen the customer shopping experience.
• Respond to questions and concerns with genuine service and professionalism.

Skills

Customer service

Communication

Multitasking

Team liaison

Conflict resolution

Delivery coordination

Tools

CRM

Ticketing system

Job description

Raymour & Flanigan in Avon, CT is seeking a Customer Service Lead to bridge the gap between dream and reality by assisting customers with deliveries, payments, and inquiries.

You will lead a small team, provide genuine, friendly service, and support sales and operations to ensure a best-in-class shopping experience.

Flexibility for a retail schedule, including days, nights, weekends, holidays, and events is required.