Customer Service Lead

Raymour & Flanigan Furniture and Mattresses; Avon (CT); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Health benefits

401k with company match

Profit sharing

Cross training

Annual breakfast with owners

Job summary

Raymour & Flanigan in Avon, CT is seeking a Customer Service Lead to bridge the gap between dream and reality by assisting customers with deliveries, payments, and inquiries.

You will lead a small team, provide genuine, friendly service, and support sales and operations to ensure a best-in-class shopping experience.

Flexibility for a retail schedule, including days, nights, weekends, holidays, and events is required.

Qualifications

• Provide genuine, friendly, professional service to customers.
• Communicate clearly in person and on the phone.
• Listen actively and multi-task in a fast-paced service environment.
• Liaise between senior leadership and team members.
• Resolve escalated customer issues proactively.
• Support sales and operations to exceed customer expectations.
• Maintain retail schedule flexibility including days, nights, weekends and holidays.

Responsibilities

• Bridge the gap between the dream and the reality by assisting customers with deliveries and payments.
• Support a small team to strengthen the customer shopping experience.
• Respond to questions and concerns with genuine service and professionalism.

Skills

Customer service

Communication

Multitasking

Team liaison

Conflict resolution

Delivery coordination

Tools

CRM

Ticketing system

Job description

Who We Are

With Raymour and Flanigan, you'll quickly learn that our core beliefs are about you! We believe that if we treat our associates well, they will treat our customers well. We will continually ask you to think outside of the box to raise the bar in our business and we will do the same for you! That's why we pride ourselves on having the most competitive and comprehensive compensation packages in the furniture industry. This includes health benefits, 401k with company match plus profit sharing, cross training, annual breakfast prepared by our owners and so much more!

Who We Are

With Raymour and Flanigan, you'll quickly learn that our core beliefs are about you! We believe that if we treat our associates well, they will treat our customers well. We will continually ask you to think outside of the box to raise the bar in our business and we will do the same for you! That's why we pride ourselves on having the most competitive and comprehensive compensation packages in the furniture industry. This includes health benefits, 401k with company match plus profit sharing, cross training, annual breakfast prepared by our owners and so much more!

Starting at $19 hourly.

What You'll Do

As a Customer Service Lead, you will play an important role in the lifecycle of every customer's purchase. You bridge the gap between the dream and the reality by assisting customers with scheduling their deliveries, managing payments, and skillfully acknowledging customer questions and concerns. You will work independently as well as support a small team to ensure our vision of enhancing the customer shopping experience is continually strengthened.

What We Need From You Is

• Consistently to provide genuine, friendly, personable, and professional service.
• Effective communication, interpersonal, and organizational skills in person and on the phone.
• Demonstrate excellent listening skills and the ability to multi-task within a fast-paced service environment.
• Liaison between senior leadership and team members.
• Proactively resolve escalated customer issues.
• Support sales and operations team members to go above and beyond by advocating for every customer's concerns and requests.
• Flexibility to work a retail schedule that includes days, nights, weekends, holidays, and events.

We can't wait to get to know you!

Raymour & Flanigan supports an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Raymour & Flanigan supports an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Raymour & Flanigan proudly supports a drug and smoke-free work environment.

Customer service representative Customer Service Lead Customer Service Assistant Manager Customer support Call center Customer satisfaction Problem-solving Communication skills Customer inquiries Ticketing system Customer complaints Conflict resolution Product knowledge Order processing Service inquiries Multitasking Active listening Empathy Resolution time Customer feedback Service excellence Escalation management Chat support Email support CRM (Customer Relationship Management)