Customer Experience Lead

Five Below; City of Batavia (NY); On-site; USD 22,000 - 31,000; Part time

Job summary

Five Below is hiring for a store leadership role in New York. You will wow customers with friendly service, train crew on the BEST customer experience, and lead the store to meet service score goals.

The role covers front-end operations and merchandising, with responsibilities including opening/closing, maintenance, and staff development. Qualified candidates have at least 2 years of management experience and strong communication skills.

Qualifications

• Minimum 2 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task and manage competing priorities.
• Creative thinker with the ability to stay composed under pressure.
• High school diploma or equivalent; college experience preferred.

Responsibilities

• Wows customers with personal contact and service excellence.
• Train crew on the BEST customer service experience.
• Lead store to achieve customer service score goals.
• Oversee front-end operations and merchandising standards.
• Perform opening and closing procedures; maintain store cleanliness.
• Recruit, train, coach and supervise crew members.
• Collaborate with store leadership on merchandising and recovery.
• Ensure front-end equipment is functional and staff trained.
• Occasionally perform store maintenance and stock room duties.
• Flexible schedule including days, evenings, weekends, and travel.

Skills

Leadership

Customer service

Communication

Multitasking

Creativity

Calm under pressure

Education

High School Diploma or equivalent

Job description

Five Below is hiring for a store leadership role in New York. You will wow customers with friendly service, train crew on the BEST customer experience, and lead the store to meet service score goals.

The role covers front-end operations and merchandising, with responsibilities including opening/closing, maintenance, and staff development. Qualified candidates have at least 2 years of management experience and strong communication skills.