Customer Experience & Inventory Coordinator (Hybrid)

Zebra Technologies; Holtsville (NY); Hybrid; USD 33,000 - 49,000; Full time

Benefits offered by this job

Performance-based incentive

Hybrid work arrangement

Job summary

Zebra Technologies is hiring a detail-oriented Operations Support Associate in Holtsville, NY on a hybrid schedule. You will create and maintain store addresses, generate work orders, and manage inventory documentation to ensure precise deliveries and schedules.

You will engage with clients on questions, facilitate change requests, and support Customer Success Managers with equipment forecasts and invoicing reports while upholding excellent service and accuracy in a fast-paced environment.

Qualifications

• Bachelor's degree or equivalent professional experience.
• Proven experience working effectively within a professional office environment.
• Highly proficient in Microsoft Excel (e.g., formulas, pivot tables, data organization a plus).
• Ability to work out of our Holtsville, NY office on a hybrid schedule (minimum of 3 days in-office and up to 2 days remote per week).

Responsibilities

• Create/maintain accurate store address lists for equipment delivery.
• Create accurate Work Orders specifying all equipment and supplies needed for each store inventory.
• Create and release inventory documentation for stores (Control IDs, Internet Passwords, Inventory Manual, Quick Start Poster).
• Release Work Orders within 10 days before the ship date
• Create/maintain store schedule of upcoming inventories in Workcloud Inventory Visibility.
• Create/maintain accurate lists of active stores, including region/district assignments.
• Engage client re: questions/requests (missing equipment, missing supplies).
• Facilitate client change requests (rescheduled inventories, add/remove equipment).
• Follow up on late/lost shipments to customer.
• Assist Customer Success Managers with creating scanner usage reports for invoicing.
• Follow up with client on missing equipment (not returned to ZRS).
• Assist Customer Success Managers with maintaining accurate equipment forecasts for current and next year.

Skills

Office environment experience

Education

Bachelor's degree or equivalent professional experience

Tools

Microsoft Excel

Job description

Zebra Technologies is hiring a detail-oriented Operations Support Associate in Holtsville, NY on a hybrid schedule. You will create and maintain store addresses, generate work orders, and manage inventory documentation to ensure precise deliveries and schedules.

You will engage with clients on questions, facilitate change requests, and support Customer Success Managers with equipment forecasts and invoicing reports while upholding excellent service and accuracy in a fast-paced environment.