Hybrid Service Operations & Logistics Specialist

Zones IT Solutions; New Jersey; Hybrid; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical coverage

Paid time off

Diversity & inclusion

Job summary

Zones in Jersey City, NJ is seeking a Service Operations Specialist to support technical repair operations and global service logistics in a hybrid role. You'll combine hands-on hardware troubleshooting, repair, testing, and RMA processing with inventory management and cross-functional coordination.

The ideal candidate has experience in electronics repair, server hardware, and logistics, and can collaborate with field engineers, 3PLs, and customers to ensure service readiness and customer

Qualifications

• Technical school certificate or higher in Electronics, Computer Technology, or a related field.
• Minimum 2 years of experience in hardware repair, service operations, or logistics.
• Experience troubleshooting electronic systems and computer hardware.

Responsibilities

• Troubleshoot, diagnose, and repair servers, storage, networking equipment, and RMA products to meet quality standards.
• Handle testing, calibration, and validation of repaired systems and components.
• Perform inventory management and coordinate with 3PLs and field engineers to ensure service readiness.
• Support on-site customer service and cross-functional coordination across departments.

Skills

Hardware troubleshooting

Server diagnostics

RMA processing

Inventory control

Logistics management

Cross-functional collaboration

Data analysis

Documentation

Problem solving

Field service support

Education

Associates/Bachelor's in Electronics/Computer Tech/Supply Chain

Tools

ERP systems

Job description

Zones in Jersey City, NJ is seeking a Service Operations Specialist to support technical repair operations and global service logistics in a hybrid role. You'll combine hands-on hardware troubleshooting, repair, testing, and RMA processing with inventory management and cross-functional coordination.

The ideal candidate has experience in electronics repair, server hardware, and logistics, and can collaborate with field engineers, 3PLs, and customers to ensure service readiness and customer