Customer Experience Associate — Hybrid (Holtsville)

Zebra; Holtsville (NY); Hybrid; USD 33.000 - 49.000; Vollzeit

Benefits dieser Stelle

Hybrid work model

Healthcare benefits

Summer Flex Fridays

Zusammenfassung

Zebra in Holtsville, NY is seeking a Customer Experience Specialist I to support Customer Success Managers with inventory events and documentation. The role requires strong Excel skills and a hybrid schedule (3 days in-office, up to 2 days remote).

You will maintain store schedules and equipment forecasts, engage with clients on requests, and help ensure accurate delivery and invoicing records for inventories.

Qualifikationen

• Bachelor's degree or equivalent professional experience.
• Proven experience working in a professional office environment.
• Highly proficient in Microsoft Excel (formulas, pivot tables, data organization a plus).
• Hybrid work schedule in Holtsville, NY (3 days in-office, up to 2 days remote).

Aufgaben

• Provide support to Customer Success Managers with execution of customer inventory events.
• Create and maintain accurate store address lists for equipment delivery.
• Create and release inventory documentation for stores (Control IDs, Internet Passwords, Inventory Manual, Quick Start Poster).
• Release Work Orders within 10 days before the ship date; manage inventory schedules and active store lists.
• Engage clients with questions/requests and facilitate change requests (rescheduled inventories, add/remove equipment).
• Follow up on late or missing shipments and assist with generating scanner usage reports for invoicing.

Kenntnisse

Customer service

Office professionalism

Ausbildung

Bachelor's degree or equivalent

Tools

Microsoft Excel

Jobbeschreibung

Zebra in Holtsville, NY is seeking a Customer Experience Specialist I to support Customer Success Managers with inventory events and documentation. The role requires strong Excel skills and a hybrid schedule (3 days in-office, up to 2 days remote).

You will maintain store schedules and equipment forecasts, engage with clients on requests, and help ensure accurate delivery and invoicing records for inventories.