Customer Experience & Inbound Sales Coordinator

Liberty-Auto-Group; Aurora (OH); On-site; USD 2,066,000 - 2,755,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) match

Paid time off

Paid holidays

Employee discounts

Training & development

Friendly environment

Job summary

Liberty Ford in Aurora, OH is seeking a customer-focused Business Development Coordinator to be the first point of contact for customers, connecting them with our sales team and ensuring outstanding service at every step.

You will handle inbound calls, respond to internet leads, schedule sales appointments, and follow up with customers via email and text. Prior experience in customer service is preferred, automotive experience is a plus.

Qualifications

• Strong customer service and communication skills.
• Basic computer proficiency.
• Pleasant and confident phone presence.
• Previous customer service experience preferred.
• Automotive dealership experience is a plus, but not required.

Responsibilities

• Answer inbound sales calls and assist customers with their inquiries.
• Respond promptly to internet leads.
• Schedule appointments for our Sales Representatives.
• Follow up with customers through email and text messaging.
• Provide information about vehicle inventory, products, and services.
• Deliver exceptional customer service with every interaction.
• Support the sales team with administrative and customer communication tasks.

Skills

Customer service

Communication

Phone presence

Automotive experience

Basic computer skills

Job description

Liberty Ford in Aurora, OH is seeking a customer-focused Business Development Coordinator to be the first point of contact for customers, connecting them with our sales team and ensuring outstanding service at every step.

You will handle inbound calls, respond to internet leads, schedule sales appointments, and follow up with customers via email and text. Prior experience in customer service is preferred, automotive experience is a plus.