Arcade Experience Associate — Guest Service & Cash Ops

Family Entertainment Group; Concord (NC); On-site; USD 17,000 - 22,000; Full time

Job summary

Family Entertainment Group is seeking an Arcade Attendant to create a fun, safe, and memorable guest experience at our family entertainment center. You will assist guests, operate POS systems, and help maintain clean, organized game areas and merchandise.

You will handle cash, learn promotions, and help with ticketing and prize displays while ensuring excellent customer service and safety standards across all arcade activities.

Qualifications

• High school diploma or equivalent required.
• Friendly, professional demeanor with strong communication skills.
• Ability to work flexible shifts, including nights, weekends, and holidays.
• Basic math and cash-handling skills.
• Able to lift up to 30 pounds and stand for extended periods.

Responsibilities

• Greet and assist guests with a friendly and helpful attitude.
• Operate point-of-sale systems and handle cash, credit, and vouchers accurately.
• Stay informed about promotions, returns, exchanges, and security procedures.
• Maintain records related to daily sales and transactions.
• Monitor arcade floor for safety concerns and address security risks when observed.
• Answer guest questions about games, activities, and merchandise.
• Load tickets and prizes into machines and restock merchandise displays.
• Demonstrate and explain arcade games or products to guests.
• Handle guest complaints professionally and escalate when necessary.
• Clean games, tables, counters, and shelves to ensure a tidy environment.
• Conduct inventory and assist with stocking items.
• Troubleshoot and clear token or ticket jams.
• Support minor game maintenance and assist with moving games or equipment.
• Take out trash and assist with general cleanliness and organization.
• Perform any other duties as assigned by the General Manager.

Job description

Family Entertainment Group is seeking an Arcade Attendant to create a fun, safe, and memorable guest experience at our family entertainment center. You will assist guests, operate POS systems, and help maintain clean, organized game areas and merchandise.

You will handle cash, learn promotions, and help with ticketing and prize displays while ensuring excellent customer service and safety standards across all arcade activities.