Arcade Attendant: Friendly Guest Service & Cash Operations

Family Entertainment Group; Lahaina (HI); On-site; USD 18,000 - 28,000; Full time

Job summary

Family Entertainment Group seeks an Arcade Attendant to create a fun, safe guest experience at its family entertainment centers. You will greet guests, assist with activities, operate POS systems, handle cash, and maintain cleanliness and merchandise displays to ensure smooth operations.

You will answer questions, restock prizes, troubleshoot token/ticket jams, and support general upkeep. This role emphasizes friendly service, reliability, and teamwork in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• Friendly, professional demeanor with strong communication skills.
• Ability to work flexible shifts, including nights, weekends, and holidays.
• Basic math and cash-handling skills.
• Able to lift up to 30 pounds and stand for extended periods.

Responsibilities

• Greet and assist guests with a friendly and helpful attitude.
• Operate point-of-sale systems and handle cash, credit, and vouchers accurately.
• Stay informed about promotions, returns, exchanges, and security procedures.
• Maintain records related to daily sales and transactions.
• Monitor arcade floor for safety concerns and address security risks when observed.
• Answer guest questions about games, activities, and merchandise.
• Load tickets and prizes into machines and restock merchandise displays.
• Demonstrate and explain arcade games or products to guests.
• Handle guest complaints professionally and escalate when necessary.
• Clean games, tables, counters, and shelves to ensure a tidy environment.
• Conduct inventory and assist with stocking items.
• Troubleshoot and clear token or ticket jams.

Skills

Customer service

Cash handling

Communication skills

Friendly demeanor

Team player

Problem solving

Education

High school diploma or equivalent

Tools

POS systems

Job description

Family Entertainment Group seeks an Arcade Attendant to create a fun, safe guest experience at its family entertainment centers. You will greet guests, assist with activities, operate POS systems, handle cash, and maintain cleanliness and merchandise displays to ensure smooth operations.

You will answer questions, restock prizes, troubleshoot token/ticket jams, and support general upkeep. This role emphasizes friendly service, reliability, and teamwork in a fast-paced environment.