Guest Experience Supervisor, Arena Events (Part-Time)

Climate Pledge Arena; Seattle (WA); On-site; USD 36,000 - 48,000; Part time

Benefits offered by this job

Complimentary parking

Company-wide recognition program

Job summary

Climate Pledge Arena in Seattle, WA is seeking a part-time Guest Services Supervisor to lead a team of 14-20 staff on event days, ensuring a safe and high level of guest service. You will brief the team, assign roles, coach staff, and manage daily operations to create memorable experiences.

The role requires strong communication, leadership, and problem-solving abilities, with a focus on guest satisfaction, teamwork, and adherence to policies. Weekend/evening shifts and on-site work are required.

Qualifications

• Minimum 50% monthly event availability; must work at least one event per month.
• Strong verbal and written communication skills.
• Passion for motivating and developing employees and building relationships.
• Able to follow instructions in a fast-paced environment.
• 18 years of age or older.

Responsibilities

• Conduct pre-event briefing with a team of approximately 14-20 guest services team members.
• Ensure proper setup of assigned areas including scanners, stanchions, and devices.
• Assign positions to guest services team members to cover essential roles.
• Communicate complex information clearly and concisely.
• Coach and mentor staff to create memorable moments for guests.
• Schedule breaks and manage team welfare.
• Resolve guest seating issues and minor disruptions.
• Complete nightly reports with notes and recovery opportunities.
• Enforce arena policies and assist management with disciplinary actions.
• Support training, hiring fairs, and recruitment events.
• May supervise under a union contract and perform other duties.

Skills

Leadership

Communication

Customer service

Problem solving

Attention to detail

Time management

Team coordination

Job description

Climate Pledge Arena in Seattle, WA is seeking a part-time Guest Services Supervisor to lead a team of 14-20 staff on event days, ensuring a safe and high level of guest service. You will brief the team, assign roles, coach staff, and manage daily operations to create memorable experiences.

The role requires strong communication, leadership, and problem-solving abilities, with a focus on guest satisfaction, teamwork, and adherence to policies. Weekend/evening shifts and on-site work are required.