Customer Experience Hero: Fast, Friendly Help & Solutions

Domino; Preston (ID); On-site; USD 32,000 - 48,000; Full time

Job summary

Domino Preston is seeking a friendly Customer Service Rep to be the face and voice of the team. You will interpret inquiries, resolve issues, and support positive customer experiences across orders, returns, and exchanges.

Join a fast-paced environment where you’ll document interactions, collaborate with departments, and continuously learn our products and services to delight customers daily.

Qualifications

• Jedi-level communication skills, speaking and writing.
• People skills to charm customers from all walks of life.
• Problem-solving abilities to anticipate concerns.
• Tech-savvy enough to navigate computer systems.
• CRM software experience with customer data management.
• Multitasking in a fast-paced environment.
• Math skills to handle transactions.
• Calm under pressure when handling conflicts.
• Attention to detail to catch typos and errors.
• Team player with independent work capability.
• Flexible to adapt to changing priorities.
• High school diploma or equivalent (bonus points for magical schools).
• Previous customer service experience preferred or potential to grow.

Responsibilities

• Be the ultimate customer whisperer, decoding inquiries and dishing out info.
• Transform grumpy grumblers into happy campers with complaint-resolution skills.
• Master order juggling – process, return, exchange, repeat.
• Play matchmaker between departments to meet customer needs.
• Become a walking, talking product encyclopedia with knowledge of offerings.
• Document customer interactions in the CRM system.
• Identify tricky issues and know when to escalate to management.
• Join team pow-wows and training sessions to level up powers.
• Contribute ideas to craft the customer service playbook.
• Aim to smash performance goals while maintaining quality standards.

Skills

Communication

People skills

Problem solving

Tech-savvy

CRM experience

Multitasking

Math skills

Calm under pressure

Attention to detail

Team player

Flexibility

Education

High school diploma or equivalent

Tools

CRM software

Job description

Domino Preston is seeking a friendly Customer Service Rep to be the face and voice of the team. You will interpret inquiries, resolve issues, and support positive customer experiences across orders, returns, and exchanges.

Join a fast-paced environment where you’ll document interactions, collaborate with departments, and continuously learn our products and services to delight customers daily.