Front Desk Experience Pro — Swim School (Weekend Shifts)

Waterworks Aquatics; Irvine (CA); On-site; USD 32,000 - 37,000; Full time

Benefits offered by this job

401(k) with company match

Dental insurance

Vision insurance

Paid training every six months

Advancement opportunities

Job summary

Waterworks Aquatics in Irvine, CA, is hiring a Customer Experience Expert for reception and on-site support. You will greet families, handle registrations, process payments, and guide lesson selections while providing friendly, warm service in a fast-paced environment.

Applicants should have at least 2 years of customer service experience, a high school diploma or equivalent, and comfortable typing 40+ WPM with basic POS systems. Weekend availability is required.

Qualifications

• Minimum 2 years of customer service experience.
• High school diploma or equivalent.
• Proficient typing (40+ WPM) and basic computer skills.
• Weekend availability required.

Responsibilities

• Greet families and assist in-person and over the phone.
• Register new customers, schedule lessons, process payments, and manage accounts.
• Explain lesson packages and help families choose the right option.
• Listen with empathy and find solutions to meet families' needs.
• Maintain a clean, organized lobby and assist as needed.
• Collaborate with team to reach registration and retention goals.

Skills

Customer service

Verbal communication

Empathy

Adaptability

Integrity

Approachability

Drive

Education

High school diploma or equivalent

Tools

POS systems

Job description

Waterworks Aquatics in Irvine, CA, is hiring a Customer Experience Expert for reception and on-site support. You will greet families, handle registrations, process payments, and guide lesson selections while providing friendly, warm service in a fast-paced environment.

Applicants should have at least 2 years of customer service experience, a high school diploma or equivalent, and comfortable typing 40+ WPM with basic POS systems. Weekend availability is required.