Customer Experience Executive

Rightmove PLC; United States; Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Cash plan for dental, optical and phys

Private Medical Insurance

Pension and Life Insurance

Employee Assistance Plan

27 days holiday plus volunteering days

Contributory stakeholder pension

Life assurance 4x salary

Competitive compensation package

Paid maternity/paternity/adoption &amp

Travel Loans

Bike to Work scheme

Payroll Giving & donation matching

Access deals & discounts

Job summary

Rightmove PLC is seeking a Customer Experience Executive to deliver exceptional service to partners and internal teams. You will handle queries across channels, contribute to initiatives, and identify improvements to enhance the partner experience.

The role emphasizes ownership, accountability, and a proactive approach in a collaborative, customer-centric environment with hybrid working arrangements.

Qualifications

• Experience delivering customer-focused service across multiple channels.
• Strong numeracy and attention to detail for billing processes.
• Excellent communication and relationship-building skills.
• Solid time management and prioritisation under pressure.
• Comfort with Excel, Word and CRM systems; proactive problem-solver.
• Willingness to learn and adapt in a fast-moving environment.

Responsibilities

• Providing a seamless service to internal and external partners across multiple communication channels, within agreed standards
• Contributing to team objectives, projects and wider Rightmove initiatives
• Identifying process improvements and constructively contributing ideas
• Engaging with new technology and ways of working that improve the partner experience
• Passionate about doing the right thing, taking responsibility and exercising good judgement.
• Methodical and quality-focused, taking pride in delivering accurate work first time.
• Empathetic and customer-centric, always striving to exceed expectations.
• Driven by high standards, believing that "good enough is never good enough."
• Resilient and adaptable, comfortable managing increased workloads during peak periods.
• Self-motivated and able to work independently.
• Curious and eager to learn, embracing change and new responsibilities.
• Flexible and collaborative, willing to support wider teams when needed.
• Committed to understanding and contributing to the goals and success of the business.
• Is an excellent team player, loyal, reliable and punctual.

Skills

Customer-focused service

Relationship building

Problem-solving

Communication skills

Time management

Adaptability

Self-motivation

Team collaboration

Tools

Excel

Word

CRM systems

Job description

As a Customer Experience Executive, you'll be part of a passionate team dedicated to delivering an outstanding experience for our partners. You'll provide efficient, timely support while building strong relationships and demonstrating the value we place on every partner interaction. Engaging with partners every day, you'll use your excellent communication and problem-solving skills to understand their needs, resolve queries, and collaborate with teams across Rightmove to ensure a seamless and positive customer experience.

• Providing a seamless service to internal and external partners across multiple communication channels, within agreed standards
• Contributing to team objectives, projects and wider Rightmove initiatives
• Identifying process improvements and constructively contributing ideas
• Engaging with new technology and ways of working that improve the partner experience
  Passionate about doing the right thing, taking responsibility and exercising good judgement.
• Methodical and quality-focused, taking pride in delivering accurate work first time.
• Empathetic and customer-centric, always striving to exceed expectations.
• Driven by high standards, believing that "good enough is never good enough."
• Resilient and adaptable, comfortable managing increased workloads during peak periods.
• Self-motivated and able to work independently.
• Curious and eager to learn, embracing change and new responsibilities.
• Flexible and collaborative, willing to support wider teams when needed.
• Committed to understanding and contributing to the goals and success of the business.
• Is an excellent team player, loyal, reliable and punctual.

What you'll bring to the role

• A passion for delivering exceptional, customer-focused service.
• Strong knowledge of billing processes and the importance of accuracy.
• Excellent numeracy skills and a keen eye for detail.
• Clear communication skills and the ability to build strong relationships.
• Effective time management and prioritisation skills.
• The ability to remain calm and productive under pressure.
• Confidence using Excel, Word, and CRM systems.
• A proactive approach to problem-solving and taking ownership of queries
  Despite our growth, we've remained a friendly, supportive place to work, with employee #1 still working here! We've done this by placing the Rightmove Hows at the heart of everything we do. These are the essential values that reflect our culture, and include:
• We create value…by delivering results and building trust with partners and consumers.
• We think bigger…by acting with curiosity and setting bold aspirations.
• We care deeply…by being real, having fun, and valuing diversity.
• We move together…by being one team - internally collaborative, externally competitive.
• We make a difference…by focusing on delivering measurable impact.

We believe in careers that open doors and help our team develop by providing an open and inclusive work environment, offering ongoing training opportunities, and supporting charity fundraising events. And with 89% of Rightmovers saying we're a great place to work, we're clearly doing something right!, At Rightmove, we believe that a diverse and inclusive workforce leads to better innovation, productivity, and overall success. We are committed to creating a welcoming and inclusive environment for all employees, regardless of their background or identity, to develop and promote a diverse culture that reflects the communities we serve.

• Cash plan for dental, optical and physio treatments.
• Private Medical Insurance, Pension and Life Insurance, Employee Assistance Plan.
• 27 days holiday plus two (paid) volunteering days a year to give back, and holiday buy schemes.
• Contributory stakeholder pension.
• Life assurance at 4x your basic salary to a spouse, family member or other nominated person in your life.
• Competitive compensation package.
• Paid leave for maternity, paternity, adoption & fertility.
• Travel Loans, Bike to Work scheme, Rental Deposit Loan.
• Charitable contributions through Payroll Giving and donation matching.
• Access deals and discounts on things like travel, electronics, fashion, gym memberships, cinema discounts and more.
• We offer hybrid working with a minimum of 2 days in the office. For our roles, such as Field or Home-based positions, different working arrangements apply - full details will be shared during the recruitment process.