Hybrid Partner Experience Specialist

Rightmove PLC; United States; Ibrido; USD 42.000 - 64.000; Tempo pieno

Vantaggi offerti da questo lavoro

Cash plan for dental, optical and phys

Private Medical Insurance

Pension and Life Insurance

Employee Assistance Plan

27 days holiday plus volunteering days

Contributory stakeholder pension

Life assurance 4x salary

Competitive compensation package

Paid maternity/paternity/adoption &amp

Travel Loans

Bike to Work scheme

Payroll Giving & donation matching

Access deals & discounts

Descrizione del lavoro

Rightmove PLC is seeking a Customer Experience Executive to deliver exceptional service to partners and internal teams. You will handle queries across channels, contribute to initiatives, and identify improvements to enhance the partner experience.

The role emphasizes ownership, accountability, and a proactive approach in a collaborative, customer-centric environment with hybrid working arrangements.

Competenze

• Experience delivering customer-focused service across multiple channels.
• Strong numeracy and attention to detail for billing processes.
• Excellent communication and relationship-building skills.
• Solid time management and prioritisation under pressure.
• Comfort with Excel, Word and CRM systems; proactive problem-solver.
• Willingness to learn and adapt in a fast-moving environment.

Mansioni

• Providing a seamless service to internal and external partners across multiple communication channels, within agreed standards
• Contributing to team objectives, projects and wider Rightmove initiatives
• Identifying process improvements and constructively contributing ideas
• Engaging with new technology and ways of working that improve the partner experience
• Passionate about doing the right thing, taking responsibility and exercising good judgement.
• Methodical and quality-focused, taking pride in delivering accurate work first time.
• Empathetic and customer-centric, always striving to exceed expectations.
• Driven by high standards, believing that "good enough is never good enough."
• Resilient and adaptable, comfortable managing increased workloads during peak periods.
• Self-motivated and able to work independently.
• Curious and eager to learn, embracing change and new responsibilities.
• Flexible and collaborative, willing to support wider teams when needed.
• Committed to understanding and contributing to the goals and success of the business.
• Is an excellent team player, loyal, reliable and punctual.

Conoscenze

Customer-focused service

Relationship building

Problem-solving

Communication skills

Time management

Adaptability

Self-motivation

Team collaboration

Strumenti

Excel

Word

CRM systems

Descrizione del lavoro

Rightmove PLC is seeking a Customer Experience Executive to deliver exceptional service to partners and internal teams. You will handle queries across channels, contribute to initiatives, and identify improvements to enhance the partner experience.

The role emphasizes ownership, accountability, and a proactive approach in a collaborative, customer-centric environment with hybrid working arrangements.