Customer Success Executive

Carwow; United States; On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Hybrid working

Competitive salary

Private healthcare

Meal allowance

Learning and development budget

Job summary

Carwow is seeking a dynamic Customer Success Executive to join the Sell My Car team. In this role, you will guide car sellers through the auction process, ensuring a smooth experience while maximizing their chances of selling.

You will manage a lead pipeline, review car listings, and communicate with sellers to help them achieve their goals. The position offers hybrid working, a competitive salary, and an array of benefits including enhanced holiday packages and a tech allowance.

Qualifications

• Experience in a target-focused environment managing a customer pipeline.
• Ability to communicate effectively through phone, email, live chat, and SMS.
• Strong interest in the automotive industry is a plus.

Responsibilities

• Manage a lead pipeline of potential customers looking to sell their car.
• Review car listings for accuracy and completeness.
• Communicate effectively with sellers via various channels.
• Contribute to team performance by meeting targets.

Skills

Excellent communication skills

Customer-focused approach

Attention to detail

Organizational skills

Proactive pipeline management

Job description

THE ROLE

We are seeking a dynamic and driven Customer Success Executive to join our Sell My Car team. In this role, you will be crucial in guiding car sellers through the Carwow auction process, ensuring a smooth and successful experience for them while maximizing their chances of selling their vehicles. You'll combine your communication skills with a customer‑centric approach to build rapport with sellers and ensure they are fully informed and confident throughout the process.

WHAT YOU’LL DO

• Manage a lead pipeline of potential customers looking to sell their car via our online auction.
• Review car listings uploaded by sellers for accuracy and completeness, working proactively with sellers to address any omissions or errors before their car enters the auction.
• Utilise and build your industry knowledge to provide expert advice and guidance to customers, balancing their price expectations with market realities to maximise their chances of a successful sale.
• Clearly explain the Carwow auction process to sellers, ensuring they understand each step and are committed to selling their car through our platform.
• Handle negotiations and customer objections.
• Communicate effectively with sellers via phone, email, live chat, and SMS, addressing any questions or concerns.
• Maintain accurate records of all interactions with sellers, ensuring seamless handovers to other teams as needed.
• Contribute to overall performance by consistently meeting individual targets against vehicles listed and pipeline conversion within a team environment.
• Collaborate with cross‑functional teams to provide insights and feedback, contributing to the overall growth and success of Carwow.

WHAT YOU’LL NEED

• Experience working within a target‑focused environment and managing a pipeline independently.
• Excellent communication skills, both written and verbal, with the ability to build rapport with sellers from diverse backgrounds.
• A proactive and customer‑focused approach, with a genuine desire to help sellers achieve their goals.
• Strong attention to detail and organisational skills to ensure listing accuracy and efficient follow‑up.
• Ability to work independently and as part of a team, contributing to a positive and collaborative work environment.
• Comfort working with various communication channels, including phone, email, live chat, and SMS.
• Flexibility to work within the team's operating hours of 9 am–7 pm, Wednesday to Sunday (40 hours per week).
• Hybrid working available, with a minimum requirement of 3 days per week in the office.
• Enthusiasm for the automotive industry is a plus.

WHAT’S IN IT FOR YOU

• Hybrid working
• Competitive salary
• Share options
• Private healthcare
• Meal allowance
• Monthly coaching sessions with Spill, our mental wellbeing partner
• Enhanced holiday package, plus bank holidays, including:
  • 28 days annual leave
  • 1 day for your wedding
  • 1 day off when you move house
  • 30 days annual leave per year for your third‑year anniversary
  • 35 days annual leave per year for your tenth‑year anniversary
  • Option to buy 3 extra days of holiday per year
• Work from abroad for a month
• Inclusive parental, partner and shared parental leave, fertility treatment, and pregnancy loss policies
• The latest tech (MacBook or Surface) to power your communications
• Up to £500/€550 home office allowance
• Generous learning and development budget
• Regular social events, such as tech lunches, coffee with execs, lunch 8‑learns, book clubs, and other gatherings
• Refer a friend, get paid—repeat for unlimited earnings

Diversity and inclusion is an integral part of our culture. We know that diverse teams are strong teams, so we welcome those with alternative identities, backgrounds, and experiences to apply for this position. We make recruiting decisions based on experience, skills and potential, so all our applicants are treated fairly and equally.