Customer Experience Director — Lean & Growth

Health Systems Cooperative Laundry; Saint Paul (MN); On-site; USD 90,000 - 140,000; Full time

Job summary

Health Systems Cooperative Laundry in Saint Paul, MN seeks a Director of Customer Service to elevate the customer experience by guiding interactions, coordinating cross-functional efforts, and setting service standards.

You will oversee onboarding, data management, process improvement, and metric tracking while leading a team, managing union relations, and driving cost-saving initiatives aligned with company goals.

Qualifications

• Bachelor's degree or 10 years' experience required.
• Effective written and verbal communication.
• Ability to analyze data, identify trends, and decide actions.
• Proven customer service experience, preferably in manufacturing.
• Strong leadership, communication, and interpersonal skills.

Responsibilities

• Analyze costs and implement cost-saving strategies.
• Lead continuous improvement initiatives (Lean, Six Sigma, Kaizen).
• Implement best practices and monitor performance.
• Collaborate with operations to resolve issues and ensure satisfaction.
• Recruit, train, and develop customer service personnel.
• Manage employee and union relations.
• Develop and execute strategic plans aligned with goals.
• Identify growth opportunities and communicate with customers on escalations.

Skills

Data analysis

Leadership

Communication

Customer service

Manufacturing experience

Education

Bachelor's degree or 10 years' experience

Tools

Zoho CRM

MS Office

Office Manager (Linen Master)

Information Manager (Linen Master)

Job description

Health Systems Cooperative Laundry in Saint Paul, MN seeks a Director of Customer Service to elevate the customer experience by guiding interactions, coordinating cross-functional efforts, and setting service standards.

You will oversee onboarding, data management, process improvement, and metric tracking while leading a team, managing union relations, and driving cost-saving initiatives aligned with company goals.