Hospital Linen Distribution & Customer Service Manager

Health Systems Cooperative Laundry

Saint Paul (MN)

On-site

USD 75,000 - 110,000

Full time

5 days ago

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Job summary

Health Systems Cooperative Laundry in Saint Paul, MN is seeking a Customer Service Distribution Manager to oversee hospital distribution accounts and staff, ensuring service quality, cost efficiency, and adherence to safety policies.

You will develop service protocols, manage CRM data, train staff, and coordinate with HR and finance to streamline billing and shipments, while maintaining strong customer relationships across HSCL locations and designated members.

Qualifications

Bachelor's degree or 4+ years of related experience.
Minimum of 2 years of managing hourly employees.
Demonstrated excellence in customer service.
Experience working in a union environment.
Strong communication and organizational skills.

Responsibilities

Oversee 35+ hourly staff and supervisors; manage performance.
Maintain and grow customer relationships across HSCL locations.
Serve as primary contact for HSCL customers and accounts.
Conduct on-site visits; train customer service staff.
Identify potential cost savings during visits.
Update CRM entries and generate reports for business reviews.
Coordinate with HR, finance, and operations to reconcile billing and staffing needs.