Receptionist - State Farm Agent Team Member

Natalie Arnett - State Farm Agent; Shawnee (OK); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Hourly Plus Commission

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Natalie Arnett State Farm in Shawnee, OK seeks a Customer Experience Director (Receptionist) for a 30-day trial focused on first impressions, hospitality, and administrative excellence. You will greet clients, manage calls, schedule reminders, and support internal operations to shape the customer journey.

The role includes a structured licensing track (Property & Casualty, Life & Health) and progression to Licensed Service & Retention Support, with an eventual path toward sales opportunities and

Qualifications

• Front-desk reception experience is preferred.
• Excellent communication and interpersonal skills are required.
• Ability to organize and manage administrative tasks efficiently.

Responsibilities

• Greet walk-in clients and answer incoming calls with professionalism and kindness.
• Direct clients to appropriate team members with accuracy and efficiency.
• Assist with scheduling, reminders, and follow-up communication.
• Manage mail, filing, and digital record keeping.
• Help create a welcoming, orderly, and organized front-office experience; support marketing and community initiatives as needed.

Skills

Servant leadership

Strong verbal and written comms

Organizational skills

Team player

Job description

Benefits:

• Hourly Plus Commission
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

About Our Agency:

At Natalie Arnett State Farm, our mission is to be a good neighbor—to serve with honesty, integrity, and compassion, while protecting our community with excellence. We are a faith-driven agency built on hard work, stewardship, and a genuine desire to help people protect what matters most. As a highly awarded and locally trusted agency, we take pride in developing future leaders who align with our values.

Role Overview – 30-Day Trial

We are seeking a Customer Experience Director (Receptionist) to begin with a 30-day trial focused on first impressions, hospitality, and administrative excellence. This front-line role is critical in shaping the customer journey—welcoming clients with warmth, managing communication, and supporting internal operations.

Responsibilities:

• Greet walk-in clients and answer incoming calls with professionalism and kindness
• Direct clients to appropriate team members with accuracy and efficiency
• Assist with scheduling, reminders, and follow-up communication
• Manage mail, filing, and digital record keeping
• Help create a welcoming, orderly, and organized front-office experienceSupport marketing, outreach and community initiatives as needed

Traits We Value:

• Servant leadership and a team-player mindset
• Strong verbal and written communication skills
• Organizational skills with attention to detail
• A positive, faith-driven, and respectful attitude

Company-Supported Licensing Track:

Day 31–45: Get Licensed

• Enroll in and complete Property & Casualty and Life & Health licensing
• Begin learning core insurance concepts and shadowing licensed agents
• Participate in ongoing customer service and compliance training
• Paid study time and resources provided for licensing success

Month 2–6: Licensed Service & Retention Support

• Begin assisting with quotes, billing, and simple service tasks under supervision
• Handle inbound service requests and policy changes with confidence
• Deliver exceptional post-sale care to drive retention and satisfaction
• Begin scripting and roleplay for future sales opportunities

6–12 Months: Opportunity to Advance to Sales

• Eligible for Full Sales Transition with Commission Opportunity
• Transition to an Associate Agent or Sales Producer role (title TBD)
• Handle warm leads and cross-sell to existing policyholders
• Earn commission in addition to base pay
• Lead with education, integrity, and problem-solving