Customer Experience Counter Associate

Von Maur; Ann Arbor (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive wages

Merchandise discount

Comprehensive benefits

401(k) retirement plan

Job summary

Von Maur in Ann Arbor, MI is seeking a friendly Customer Service Counter Associate to help customers across the store. You’ll greet guests, answer questions, process transactions, and support online orders. This role emphasizes exceptional service in a fast-paced department.

You’ll handle customer charge accounts, boxes, and packaging, and ensure deposits are prepared accurately. The position requires on-site work day, evening, and weekend shifts, with a focus on teamwork, organization, and

Qualifications

• Greet customers warmly and provide friendly, helpful service.
• Assist customers or direct them to the appropriate area by phone.
• Open and manage customer charge accounts and payments.
• Prepare, box, and wrap purchases and online orders for shipment.
• Handle cashier tasks and prepare bank deposits as needed.
• Keep the department clean and organized.
• Be available to work on-site for day, evening, and weekend shifts.

Responsibilities

• Greet customers and create a positive experience.
• Answer and direct calls to the correct area or team.
• Process customer accounts and payments accurately.
• Package and prepare items for shipment and pickup.
• Maintain cleanliness and organization of the counter area.
• Work on-site across day, evening, and weekend shifts.

Skills

Customer service

Communication

Cash handling

Education

High school diploma or equivalent

Job description

Von Maur in Ann Arbor, MI is seeking a friendly Customer Service Counter Associate to help customers across the store. You’ll greet guests, answer questions, process transactions, and support online orders. This role emphasizes exceptional service in a fast-paced department.

You’ll handle customer charge accounts, boxes, and packaging, and ensure deposits are prepared accurately. The position requires on-site work day, evening, and weekend shifts, with a focus on teamwork, organization, and