Customer Experience Counter Specialist

Von Maur; Iowa City (IA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive wages

Generous merchandise discount

Comprehensive benefits

401(k) retirement plan

Job summary

Von Maur in Iowa City is seeking a Customer Service Counter Associate to connect the store with customers by providing information and friendly, reliable support in a fast-paced department.

You will greet customers, answer a multi-line phone, assist with charge accounts, prepare purchases for shipment, handle cash work, and keep the counter neat. Shifts include day, evening, and weekend on-site.

Qualifications

• Experience in customer service is beneficial.
• Ability to handle multi-line phone calls and direct inquiries.

Responsibilities

• Own the customer experience by greeting customers warmly and being friendly.
• Answer a multi-line telephone and direct customers to the appropriate area.
• Assist customers with charge accounts, including opening accounts, accepting payments, and answering questions.
• Prepare, box, and wrap purchases and online orders for shipment.
• Calculate service counter and store cash work and prepare bank deposits.
• Maintain a clean and organized department.
• Be available to work on-site for day, evening, and weekend shifts.

Skills

Customer service

Telephone handling

Cash handling

Job description

Von Maur in Iowa City is seeking a Customer Service Counter Associate to connect the store with customers by providing information and friendly, reliable support in a fast-paced department.

You will greet customers, answer a multi-line phone, assist with charge accounts, prepare purchases for shipment, handle cash work, and keep the counter neat. Shifts include day, evening, and weekend on-site.