Service Coordinator

Renewal-By-Andersen-Metro-; Indianapolis (IN); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Dental & Vision

Life insurance

401(k) match

Student loan repayment

Tuition reimbursement

Employee perks discount

PTO & holidays

Job summary

Renewal by Andersen - Indianapolis, IN is seeking a Service Coordinator to connect with our existing customers about warranty and service requests, manage schedules for service technicians, and resolve issues regarding their windows.

You will work directly with our operations leadership team to learn and grow in your knowledge of doors and windows, thriving in a fast-paced environment to manage post-sale communication with customers.

Qualifications

• Must have customer service experience and solving customer issues.
• Excellent verbal and written communication skills.
• Comfortable utilizing a CRM system and Microsoft Office.

Responsibilities

• Collaborate with field operations to resolve customer issues.
• Order parts, transfer data between software, update reports.
• Answer inbound calls and make outbound calls to customers.
• Address concerns and resolve any issues with windows/doors.
• Maintain voicemails, emails, escalated customers, and reviews.
• Research service requests and provide updates internally and externally.
• Communicate current issues with the operations team.

Skills

Customer service

Verbal & written communication

CRM usage

Microsoft Office

Tools

CRM software

Microsoft Office

Job description

Renewal by Andersen is the custom division of Andersen Windows. Founded in 1903, Andersen Windows has been the world’s largest and most recognized brand for exclusive window and door systems. Renewal by Andersen was founded with the objective of creating a different and better window and door replacement experience for homeowners.

Renewal by Andersen - Indianapolis, IN

Renewal by Andersen is the custom division of Andersen Windows. Founded in 1903, Andersen Windows has been the world’s largest and most recognized brand for exclusive window and door systems. Renewal by Andersen was founded with the objective of creating a different and better window and door replacement experience for homeowners.

As a Service Coordinator, you will connect with our existing customers about their warranty and service requests by answering incoming calls, managing schedules for our service technicians, and resolving issues regarding their windows. You will also work directly with our operations leadership team to learn and grow in your knowledge of doors and windows. We're looking for someone with a strong personality and exceptional customer service and multi-tasking skills that thrives in a fast-paced environment to manage post-sale communication with our customers. All characteristics for this role will include, but are not limited to, the following:

Primary Responsibilities

• Collaborate with our field operations team to gain information and knowledge about how each customer issue should be handled.
• Order parts, enter data from one software to another, update reports, and other tasks pertaining to service requests.
• Answer incoming calls from and make outbound calls to existing customers requesting service on their windows/doors.
• Address customer concerns and work to resolve any issues they may be experiencing.
• Manage and maintain voicemails, emails, escalated customers, and reviews.
• Collect information and research into service requests, provide updates internally as well as externally, and make detailed notes on customer accounts throughout the service.
• Communicate with the operations team in the field on current customer issues.

Qualifications

• Must have customer service experience and solving customer issues
• Excellent verbal and written communication skills
• Comfortable utilizing a CRM system and Microsoft Office

Compensation and Benefits

• $21/hourly
• Full insurance package, including medical, dental, vision, and life insurance.
• 401(K) with company match percentage.
• Student loan repayment program and student tuition reimbursement program.
• Employee perks discount program.
• PTO, paid holidays, and floating holidays!

Schedule

• Onsite at our location in Indianapolis, IN
• Monday-Friday; 8am-5pm

DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.

Hourly Rate

$21 - $21 USD

DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.