Customer Experience Coordinator (Service Center)

Caliber; Frisco (TX); On-site; USD 42,981,000 - 57,308,000; Full time

Benefits offered by this job

Benefits from day one: medical, dental

Weekly pay and overtime

Paid vacation & holidays

Career growth opportunities

Career for life – hands-on experience

Job summary

Caliber is seeking a Customer Service Representative at the Frisco Downtown Service Center to greet customers and deliver extraordinary service while monitoring daily workloads and coordinating Rental Car/Tow services for a seamless experience.

You will liaise with insurance partners on authorizations and billing, use multiple software systems, and thrive in a fast-paced, collaborative environment with strong potential for career advancement within Caliber.

Qualifications

• 1+ years of experience in a customer facing environment.

Responsibilities

• Greet customers and provide exceptional service.
• Monitor work volume and adjust load level requests as needed.
• Coordinate Rental Car/Tow services to provide one-stop service.
• Understand insurance partner requirements for authorizations, billing and load level processes.

Skills

Verbal and written communication

Software systems navigation

Prioritization in fast-paced env

Customer service excellence

Collaboration in teams

Tools

Microsoft Office Suite

Job description

Caliber is seeking a Customer Service Representative at the Frisco Downtown Service Center to greet customers and deliver extraordinary service while monitoring daily workloads and coordinating Rental Car/Tow services for a seamless experience.

You will liaise with insurance partners on authorizations and billing, use multiple software systems, and thrive in a fast-paced, collaborative environment with strong potential for career advancement within Caliber.